Enhance customer satisfaction: Timely and reliable after-sales service can maximize the value of accessories, exquisite packaging, harmonious and perfect service process, and timely and thoughtful service effect can greatly meet the emotional and psychological needs of consumers, leave a serious and responsible good impression on consumers, and enhance their satisfaction.
Attracting more customers: High quality after-sales service can accumulate a good reputation for enterprises and enhance their reputation. A good word-of-mouth communication among customer groups is more reliable than spending money on advertising by enterprises, and there will be more and more customers.
Accumulate a large amount of information: Through customer feedback, enterprises can understand the usage status and social response of products, widely collect customer opinions and suggestions, and reasonably plan product inventory management based on market demand to reduce risks and errors in operation.